Privacy Policy

Background

At Logic Labs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, www.logiclabssupport.co.uk (“Our Site”). By using Our Site, you accept the practices outlined here. If you do not agree with this policy, please refrain from using our site.

Definitions:

• Cookie: A small text file placed on your device when you access certain parts of Our Site.
• Cookie Law: Refers to the Privacy and Electronic Communications (EC Directive) Regulations 2003.
• Personal Data: Any information that can identify an individual, either directly or indirectly.
• We/Us/Our: Refers to Logic Labs, a UK limited company registered under Company Number: 16109618, with its registered office at 24 Reddings Lane, Tyseley, Birmingham, B11 3HB.

Scope of This Policy

This policy applies only to your use of Our Site. Our Site may link to third-party websites. We are not responsible for how third parties collect, store, or use your data. Please review the privacy policies of any external sites you visit.

Your Rights

As a data subject, you have the following rights under UK and EU data protection laws:

1. Right to be informed about how we use your data.
2. Right of access to the personal data we hold about you.
3. Right to rectification if your data is inaccurate or incomplete.
4. Right to erasure (the right to be forgotten).
5. Right to restrict processing of your data.
6. Right to data portability to transfer your data to another service.
7. Right to object to certain uses of your data, including marketing.
8. Rights related to automated decision-making and profiling.

For complaints about our data practices, you may also contact the UK Information Commissioner’s Office (ICO).

Data We Collect

We may collect the following information:

• Personal details: Name, company/business name, contact info (email, phone)
• Demographics: Postal code, preferences, interests
• Financial info: Payment details
• Device & browsing info: IP address, browser type/version, operating system, activity on the site

How We Use Your Data

We use your data to:

• Manage your account and access to Our Site
• Personalise your experience
• Provide and improve our services
• Respond to enquiries and communications
• Send marketing communications (with your consent)
• Conduct market research and analytics

We retain personal data only as long as necessary to fulfil these purposes.

Data Storage & Security

• All personal data is stored securely in the UK.
• We implement appropriate technical and organisational measures to protect your data.
• While we take all precautions, no online data transmission can be guaranteed 100% secure.

Sharing Your Data

We will not sell, rent, or trade your personal information. We may share data with:

• Service providers assisting with payment, delivery, or IT services
• Legal authorities when required by law
• For anonymised statistical analysis to improve our services

Cookies & Analytics

• We use cookies to improve your experience and provide analytics.
• Strictly necessary cookies do not require consent, but other cookies may be blocked via browser settings.
• You may delete cookies at any time, but some site features may not function properly.

Control of Your Data

• You may access, correct, or request deletion of your personal data by contacting us.
• You can withdraw consent for marketing communications at any time.
• You may also register with UK preference services (TPS, CTPS, MPS) to limit unsolicited marketing.

Accessing Your Data

To request a copy of your personal data, please contact us at:
Email: service@logiclabssupport.co.uk
Phone: 01217527151 / 02081339032
Post: 24 Reddings Lane, Tyseley, Birmingham, B11 3HB

Requests will be handled free of charge in line with GDPR.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on Our Site, and your continued use signifies acceptance.

Registered Office: 24 Reddings Lane, Tyseley, Birmingham, B11 3HB

Company Number: 16109618
VAT Number: [Insert VAT Number]

© 2025 Logic Labs. All Rights Reserved